Shipping & Returns
Ry & Pen is proud to offer free shipping on orders with 2+ items across Canada and the USA. For single item orders, we offer greatly discounted shipping rates, too.
We pack and ship orders from our Toronto facility within 2 business days max - often getting them out the door the same day or next day!
We ship primarily with Canada Post, but occasionally use carriers like Canpar, FedEx, UPS and USPS based on cost, destination and availability.
As a result of COVID-19, transit times are sometimes slower than usual, but often take between 3 and 7 business days depending on location. We greatly appreciate your patience and understanding in light of these challenging moments.
Please note that local charges may occur at the customer’s expense, especially for international orders where additional duties and taxes may apply.
Ry & Pen reserves the right to refund any purchase (it’s rare, but sometimes necessary!).
While we hope that you'll absolutely love your purchase, we understand that sometimes things happen or don't fit as expected.
We treat every customer with love and will work with you to find a solution that will make you happy.
Whether that means issuing a refund or sending out a new size - we believe in your utmost satisfaction and will do whatever we need to in order to make it right.
Note that returns and exchanges must be initiated within 30 days of receiving your products.
Just shoot us a quick email (email@example.com) if you have any issues or questions and we'll be in touch right away to help make it right.