Frequently Asked Questions
do you offer free shipping?
Yes! We offer free shipping to Canadian and USA addresses for all orders of $100 or more, and discounted rates for all other orders.
Do You Ship Internationally?
We certainly do! We ship worldwide.
How long does shipping take?
We work really hard to ship almost all orders the same day they're placed or the following day! Yes, this includes our handwritten thank you notes that accompany each and every order! The majority of orders ship via couriers like Purolator, UPS, and FedEx, and take 2-4 days on average to arrive at your door.
returns & exchanges
We're proud to offer free returns and exchanges if you're not pleased with your purchase. Contact us at email@example.com if you need to discuss a return or exchange for your order.
What Shipping Methods Are Available?
We're proud to offer great (and discounted) standard and express shipping rates. Best of all, orders of $100 or more ship free! Based on your location, we'll either use Purolator, UPS, FedEx, Canpar, DHL or Canada Post to get your package to you as fast and safe as possible.
What Payment Methods Are Accepted?
We offer a variety of different payment options. From express checkout options with Shop Pay, Google Pay and PayPal to traditional debit and credit card options (VISA, Mastercard, American Express) to "Buy now, pay later" with Sezzle - we have you covered!
How do I place an Order?
We've designed our online store to be as easy to use as possible. While you browse, just add items to your cart and check out whenever you're ready!
where are your products made?
We're proud to design, cut, sew and ship each and every one of our garments in Canada (Toronto, Ontario to be exact!).
how should i care for my ry & pen products?
To make sure your Ry & Pen products stay as silky soft and fresh as the way they arrived, we recommend: WASHING: Washing with cold water on a gentle cycle with like colours (for best results, use a gentle, fragrance-free detergent) DRYING: Laying flat to dry or tumble dry on low STORING: Iron (if desired), fold and store in a drawer or on a shelf
Where can i buy ry & Pen products?
You can shop for Ry & Pen products online - right on this very website! We occasionally participate in local markets in the Greater Toronto Area. Keep an eye on our Facebook & Instagram accounts for the latest!
Why do you donate 25% of profits to charity?
We are firm believers that businesses should give back to the community in a significant way. In fact, our core mission is the make the world a better place for every baby and child. To bring this to life, we donate 25% of our profits each and every year to Canadian children's charities like SickKids Foundation. Together, we can make a difference!
how do you make such soft footies & sleep bags?
It's all in the fabrics. Bamboo rayon and merino wool, to be exact. The fabrics we use in our garments are carefully selected to be the absolute best we can find in quality, softness, durability, and performance (moisture-wicking, thermo-regulating, and more). When bamboo rayon and merino wool team up with the likes of cotton (for durability and stability) and spandex (for stretchiness), some pretty magical things happen!
Can i combine promo codes?
Unfortunately, promo codes can't be combined with each other at this time. However, if you're paying with a store credit or gift card, you can still use a promo code to take advantage of a great savings opportunity!
My promo code didn't work / i forgot to apply it during checkout
No problem! That's what our team is here for. Send us a quick email to firstname.lastname@example.org and we'll be sure to help you out.